MO139

ر.ق 1,500.00

•  Size Guide
  
•  Delivery & Return

  Exchange and Return Policy

  At Mozah Design, we strive to provide the best shopping experience, therefore we offer a flexible and clear exchange and return policy.

  1. Exchange and Return Policy

  • Exchanges can be requested within 7 days of receipt.
  • Returns can be requested within 3 days.

  2. Exchange and Return Conditions

  The following conditions must be met: The abaya must be:

  • Unused
  • Unwashed
  • In its original condition
  • Invoice or order number must be present.

  3. Non-Returnable Products

  • Custom-made abayas
  • Discounted or promotional items
  • Used or washed items

  4. Exchange

  The product can be exchanged for a different size or style. If there is a price difference, the difference will be paid or refunded.

  5. Shipping Fees

  The customer is responsible for shipping fees in cases of exchange or return. In case of a store error or manufacturing defect, we will cover the costs.

  6. Steps to Request an Exchange or Return

  Contact us via: 📧 info@mozahdesign.com Send the order number and a photo of the product (if required). Await approval before returning. Ship the product according to instructions.

  7. Refund

  Refunds will be processed within 5-10 days via the same payment method

  8. Important Notes

  The product must be packaged properly. The store is not responsible for any damage during return shipping. 📞 Customer Service 📧 info@mozahdesign.com